Payment Error Submission – FIRST in Texas

FIRST in Texas has setup this resource for people to notify us of problems with recent payments for services / grants from March through June, 2024.

Our priority is to resolve any pending payments or payment errors in a timely manner for its event hosts, service providers or grantees affected by this unfortunate error with our payment processor.

If you have any questions, please contact our finance department at 512.953.7701 or by email [email protected]

Name(Required)

Please provide your legal name

First Last

Cell Phone Number(Required)

Please provide your cell phone number so we can reach you at for any questions and send SMS updates on your report.

Email(Required)

Please provide an email to receive real time notifications of the payment process and for our finance department to request clarifications.

Address(Required)

Please provide the address that your funds will be sent to. The address should match any provided invoice.

Street Address Address Line 2 City State ZIP Code

Reason for Report(Required)

Please let us know the specifics of your report.

Reason for Payment(Required)

Please let us know what was the purpose of the payment.

Total Owed(Required)

Please let us know how much we owe you. Please include any banking fees related to the error. Documentation should be provided below.

Copy of Original Invoice

Please provide an original copy of the invoice that contains an invoice number, Checks will be issued in accordance with the name on the invoice.

Drop files here or

Accepted file types: pdf, png, Max. file size: 10 MB, Max. files: 3.

Returned Payment Fee and Notification(Required)

Please include documentation of any returned payment and any fees associated with it.

Drop files here or

Accepted file types: pdf, png, Max. file size: 10 MB, Max. files: 3.

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